Mobilizing Your Support

With user expectations rising when it comes to accessing what they need via their mobile devices, not having mobile support is no longer an option. When you are ready to take that leap look for a mobile knowledge management solution that is an extension of your Web-based experience, after all you have already set user expectations. With RightAnswers Mobile, you are able to duplicate your users’ Web experience along with all of the interoperability to your ticketing solution. RightAnswers Mobile runs in-line with your Web self-service not in parallel.

Don’t forget about your agents; providing mobile access to your agents will increase your support effectiveness, allowing them to easily address open tickets from anywhere. With RightAnswers Mobile, agents have access to the full RightAnswers Agent Portal in the palm of their hands. Utilizing RightAnswers mobile knowledge management system, agents can check and work on open tickets assigned to them, take calls from almost anywhere and as field agents, get the knowledge they need whenever and where ever they need it.