Move Knowledge Management Beyond Traditional Support
“A primary advantage of a best-of-breed knowledge base tool is its ability to be used for other corporate KM initiatives outside IT service and support.”
How to Choose a KM Tool for IT Service and Support, Gartner, March 2010
Knowledge lives in every area of an organization and much of it needs to be shared between departments. RightAnswers makes it easy to create, manage, securely store and share the appropriate knowledge across departments. The Unified Knowledge Platform takes a multi-tenant approach to storing and sharing knowledge allowing you to use a single centralized knowledge base, making it easier to manage organization’s knowledge.
With this approach you can provide every department that needs to manage and share knowledge with your users. Think about it, with one centralized knowledge base you can store knowledge from IT, Human Resources, Purchasing, Finance and more. With web self-service solutions, your users can find answers to questions such as "When can I enroll in the retirement plan?", "What is the process for making purchases over $10,000?", "How do I get new vendor paid?" With RightAnswers Unified Knowledge Platform you can reduce calls and increase efficiencies across your entire organization.
RightAnswers offers a knowledge management certification program to maximize our clients investments in the Unified Knowledge Platform.