RightAnswers for ServiceNow

Enhance the scope and performance of your servicenow solution with Knowledge Management in the Cloud

Gain the Benefits of RightAnswers, the #1 Knowledge Management and Self-Service Solution through your ServiceNow Implementation

RightAnswers has worked with many ServiceNow clients who understand that self-service and knowledge management systems are key to improving the overall effectiveness of your support organization. Knowledge management does even more than that; it also touches every IT and business initiative you have. Think about last time you upgraded an application or operating system, launched a new product, or changed email systems.

Could you handle the increase in calls and emails?
How did your users react?
Were they happy, productive and satisfied?
Basically, could you ensure that each aspect of your project will be successful?

At RightAnswers our sole focus is on self-service and knowledge management software, providing a full featured knowledge management platform that seamlessly integrates with all ITSM systems. So, we can help ensure the success of every IT transformation and business initiative you have, now and in the future.

RightAnswers knowledge management becomes an integral part of your organization's operational workflow, making it second nature for your support agents and users. RightAnswers takes your knowledge management beyond being a knowledge base for your agents; it also provides robust multi-channel self-service for your users, allowing them to do more than just open a ticket. They can resolve their own issues.

Some of the benefits our clients have seen from using RightAnswers along with ServiceNow are:

With our industry leading search capabilities you won't have to worry about:

how much content you have
where it resides
in what format
Your users get fresh, relevant, content that is easy to find!

Take advantage of our complete, simple, proven knowledge process

Create knowledge within your normal workflows
Automated Knowledge Effectiveness Analytics

Leverage our pre-populated knowledgebase of articles covering over 300 software applications
Multi-channel Self-Service to deliver knowledge and proactively communicate with users making them self sufficient
Take knowledge management beyond IT to your entire organization
Immediate deployment via the Cloud

RightAnswers has been delivering our solutions via the Cloud since our inception in 2001, with the majority of our clients choosing to take advantage of our Cloud. When you choose the RightAnswers Cloud-based delivery you received all of the Unified Knowledge Platform’s features, including integration and authentication capabilities.

ServiceNow agent portal with RightAnswers integration

All of RightAnswers customers use us to improve the performance of their ITSM systems, many of whom are using ServiceNow.

We are proud to say that we have been a ServiceNow technology partner for over 4 years. With two industry leaders who are experts in their respective areas, ITSM and knowledge management, this partnership has always offered a more complete solution to the knowledge management software market. RightAnswers has been delivering our solutions via the Cloud since our inception in 2001 with the majority of our clients choosing to take advantage of the Cloud. When you choose the RightAnswers Cloud based delivery you received all of the Unified Knowledge Platform’s features, including integration and authentication capabilities. Both ServiceNow and RightAnswers are built on open architectures with both companies embracing the philosophy of openness to better serve you, our clients. You can count on us to always maintain interoperability with the most current and all supported versions of ServiceNow software as well as continue to innovate keeping you and your organization at the cutting edge of knowledge management.