RightAnswers for Salesforce
OPTIMIZE YOUR CUSTOMER SUPPORT OPERATIONS WITH KNOWLEDGE MANAGEMENT AND SELF-SERVICE TO DELIVER A CONSISTENT, MULTI-CHANNEL CUSTOMER SERVICE EXPERIENCE
Take Your Customer Service to the Next Level with RightAnswers, the #1 Knowledge Management and Self-Service Solution through your Salesforce.com Implementation
Providing consistent and superior levels of customer service is the lifeblood of any successful organization. To manage and better serve your customer base, you’ve selected Salesforce.com, the #1 cloud-based web customer service application. However, to remain competitive and take online customer service operations to new heights, organizations must treat its knowledge as a valuable strategic asset and capture, create and share this intelligence among their support agents and customers.
Enhance Your Customer Support with RightAnswers
To help organizations enhance the customer experience and prepare for support changes to their products and services, RightAnswers offers a unique combination of software, automation, content and services. Available on the AppExchange, the RightAnswers Unified Knowledge Platform, delivered via the cloud or on-premise, provides effective knowledge to customer support agents to better equip them to handle repeat occurrences of known issues.
RightAnswers takes great pride in providing a robust knowledge management and self-service solution that integrates seamlessly with the Salesforce.com CRM system. RightAnswers has worked with many Salesforce.com clients that understand the value of knowledge management, and have leveraged our platform to improve their customers’ support experience while increasing the efficiency of their call centers.
Designed to bring knowledge to customers’ fingertips and resolve issues on their own, the RightAnswers Self-Service channel options help customers find answers to their questions quickly and easily providing a better overall experience while reducing the overall cost of service.
RightAnswers in the Cloud
RightAnswers has delivered solutions via the cloud since its inception in 2001, with the majority of clients choosing to take advantage of the cloud-based platform. With RightAnswers in the cloud, organizations receive all of the Unified Knowledge Platform’s features, including its integration and authentication capabilities.
The RightAnswers Difference
With RightAnswers, call centers can run more effectively and efficiently by enabling their customers to access service in a number of ways including; email, mobile device, your website, search engines and others, or on the phone with a live agent. When these service points access a robust knowledge base designed to deliver the right answers to your customers’ questions, customer service organizations leveraging Salesforce.com will realize: