RightAnswers for NetSuite
GET THE MOST OUT OF YOUR NETSUITE CRM INVESTMENT WITH KNOWLEDGE MANAGEMENT AND SELF-SERVICE TO INCREASE CUSTOMER SATISFACTION AND AGENT PRODUCTIVITY
Achieve Customer Service Excellence with RightAnswers, the #1 Knowledge Management and Self-Service Solution through your NetSuite CRM Implementation
Today’s organizations are increasingly looking to bolster their customer service efforts to differentiate themselves and provide a better experience to call center agents and customers. To achieve your goals, you’ve championed NetSuite CRM at your organization to manage and provide service to your customers. To go a step further, many organizations have embraced knowledge management and self-service solutions to help them manage their knowledge assets to enable agents to provide superior customer service.
Take Customer Service to the Next Level with RightAnswers
By selecting RightAnswers for NetSuite, you will join a large group of organizations and a wide range of users across the globe that are leveraging knowledge management in conjunction with their existing web CRM systems to improve the effectiveness and operation of their call centers.
The RightAnswers Unified Knowledge Platform, delivered via the cloud or on-premise, provides a unique combination of software, knowledge, automation and services specifically designed to help customer service organizations manage and share knowledge to deliver an enhanced user experience, allowing organizations to provide solutions to customer inquiries without having to leave their NetSuite interface.
NetSuite and RightAnswers in the Cloud
RightAnswers is proud to be a NetSuite technology partner. With two industry leaders that are experts in their respective fields - CRM and knowledge management - this partnership offers a more complete solution enabling a better customer experience.
The integrated nature of RightAnswers and NetSuite allows customer service organizations to provide greater consistency in support responses for improved customer support, reduces support costs by providing self-service and mobile access to customers, better equips agents to handle repeat occurrences of known issues, and prepares organizations to better handle company-wide business.
RightAnswers has delivered solutions via the cloud since its inception in 2001, with the majority of clients choosing to take advantage of the cloud-based platform. With RightAnswers in the cloud, organizations receive all of the Unified Knowledge Platform’s features, including its integration and authentication capabilities.
The RightAnswers Difference
With RightAnswers, call centers can run more effectively and efficiently by enabling their customers to access service in a number of ways including; email, mobile device, your website, search engines and others, or on the phone with a live agent. When these service points access a robust knowledge base designed to deliver the right answers to your customers’ questions, customer service organizations leveraging NetSuite CRM will realize: