RightAnswers Unified Knowledge Platform
Changes in IT and your business are inevitable... Are you ready!
RightAnswers, the #1 Knowledge Management and Self-Service Solution Will Help Ensure the Success of Every IT Transformation and Business Initiative You Have—Now and in the Future
As companies grow either in size, offerings or complexity, demand for support will increase. How well you manage your knowledge and use it to provide a good experience for both your internal support agents and end-users will have a huge impact on the success of your IT and business initiatives. Planning on upgrading to the latest version of Windows and/or Office, what about moving applications to the Cloud? These projects can adversely impact the productivity of your users and your service agents in a big way. Your users are going to have questions and many of them will be calling your service desk to get answers which will exponentially increase your call volume and service agent workload. Minimizing that impact and the risk associated with it can be done with knowledge management and web self-service done right. By having a knowledge base of the answers to commonly asked questions on your new applications, and a place for users to easily find them, will empower your users to help themselves. Finding an answer just once will encourage users to return each time they have a question, thus permanently reducing your call volume and increasing user satisfaction with your projects and service desk.
|Are you ready for these IT and Business changes ?|
- New Product Launches
- New Product Launches
- Mobile / Tablet Deployment
- Decentralization / Centralization
- Mergers / Acquisitions
- Taking Applications to the Cloud
- Upgrading Your ITSM System
With RightAnswers knowledge management and self-service in place you can:
- Empower Your Users to be Self Sufficient
- Reduce the Calls to the Service Desk
- Increase the Productivity of Your Users
- Increase User Satisfaction Ratings with the Service Desk
- Remove the Pain of Upgrades and Changes
The RightAnswers Unified Knowledge Platform is a unique combination of knowledge management software, knowledge automation, service and knowledge specifically designed to help enterprise organizations manage and share knowledge. The platform whether delivered via the cloud or on-premise, allows you to build a more efficient service organization and deliver knowledge from throughout your enterprise to your end-users by combining powerful search, user-friendly interfaces, extensive content and industry best practices.