RightAnswers Knowledge

A Great Start to On-going Success

At RightAnswers we want to get your knowledge management initiative started off on the right foot. In order to do that you need to ensure that your knowledge base is filled with a volume of accurate knowledge management solutions to the most common issues your users have. We help you with this in four ways, if you are supporting an IT service desk then Knowledge-Paks and the Knowledge Cycle will be invaluable to you. If you support your own products, customized application and/or departments outside of IT then our custom content services are for you. Lastly, we bring this all together with our Knowledge Success program advising and unifying all the options to create the right knowledge base for your organization.

Knowledge-Paks®— Part of the unique value RightAnswers brings is a pre-built and ever-growing knowledge base of thousands of solutions covering over 300 of the most popular commercial off-the-shelf software applications. Each solution contains comprehensive application features, functionality, and usage information. Because text solutions are great but aren’t always the best tool in communicating the fine details, we also include multimedia solutions so users and agents can see how to resolve issues in a tutorial. And, you never have to worry that you don’t have the latest solutions, RightAnswers Knowledge-Paks can be delivered via the Cloud, ensuring you have access to the most up to date knowledge.

For a full list of the applications supported contact us today.

Knowledge Cycle™— If you come across an issue on any of the software applications included in the Knowledge Paks, for which we do not have a solution, let us know and we will provide the answer, at no charge, within 24 hours.

Custom Content Services—RightAnswers provides a number of custom built solutions to all of our customers. Our knowledge experts offer a full-range of knowledge-authoring services designed to develop and maintain “success-oriented” solutions for your company-unique content.

Knowledge Success™—The concept of the program is to unify and manage your custom content and our off-the-shelf knowledge for the most effective knowledge base possible. Additionally we assist you in developing content from existing repositories within your organization, regardless of the format. Finally we provide you with the tools and expertise to build and manage your own content on a daily basis. The result is the creation and maintenance of effective content and the basis for long term success for your knowledge managment initiative and your organization.