Social Knowledge

Take advantage of going "social" to grow and harvest the vast knowledge of your end-users

Providing access to and distributing knowledge via Social Media is one half of the equation. Harvesting valuable knowledge from social interactions is the other. Harnessing the power of a social experience for the user and the agent will allow them to benefit from the knowledge exchange that occurs in every organization through social media channels.

We provide several methods of creating social media knowledge and social knowledge from feedback mechanisms via surveys and article evaluation questions. Additionally, RightAnswers provides its own Social Forums for use by agents, users and any other knowledge creators you deem appropriate. Using these Social Forums provides a place for you agents, users and knowledge creators and knowledge creators to share and leverage their individual knowledge and allows for your organization’s community knowledge to be captured and included in your knowledge base.