Empower Your Users and Improve Support Efficiency
Our society is programmed to go to the Internet to find answers and information. Shouldn't you empower your users to do just that?
By providing your users an easy way to find answers and resolve their own issues you will reduce the number of calls your support organization receives while providing a better experience for your users. How do we know? These are the results our customers have realized with the RightAnswers Web Self Service Software.
The portal is designed to bring knowledge to your users’ fingertips. This personalizeable portal allows you to deliver your brand experience along with the information your user needs to answer their questions. Based on preferences you can display information in areas including, search, FAQs, announcements, ticket status, favorites, most popular and others to deliver an experience your users will love and come back for again and again.
The application integrates seamlessly with your ITSM or CRM system. When a user finds the answer to their question RightAnswers automatically opens and closes a ticket inside your ITSM or CRM system, allowing you to accurately measure your knowledge usage. If the user doesn’t find what they are looking for they can easily open a ticket directly from the RightAnswers Self-Service portal. The result is a reduction in unnecessary calls to your agents; reducing the overall cost of support as well as keep your users happy.
If you are focused on providing great support from your IT service desk you can take advantage of our Knowledge-Pak library of web self-service targeted support knowledge combined with your company's own unique content. With RightAnswers your ITSM system is designed to be a central knowledge base for all of your enterprise support knowledge and your knowledge base can be filled with more than just your IT support content. Through the group based security and multi-tenant architecture you can allow other departments like Human Resources and Facilities to create knowledge and control how it is accessed from a single self-service portal.