Social Media

Provide access to support to your users in the places they visit

Social media is everywhere and will inevitably impact our business. With its rise in popularity comes an expectation that we can use it in our business lives as well as our personal lives. As a support organization, meeting these expectations can seem daunting. RightAnswers has taken these expectations into consideration and provides you with options that you can choose to implement based on your organization’s needs.

Providing access to your knowledge and support organization via existing social media such as Facebook can be done easily and allows you to determine which knowledge you will provide via this channel. When you want to push knowledge to your users you can do so via Twitter, giving them the knowledge you want to be public and draw them back to your authenticated site for deeper information.