RightAnswers Email Knowledge Response

Deliver solutions before the request hits your Agent's inbox

Your users have questions that need to be answered. At the most basic level they expect to go to your website and be able to send an email, which will provide them with a response in hours, days or even a week later. At RightAnswers, this is not the type of user experience we want to deliver. Our Email Knowledge Response is an automated response system that reads the subject line and body of the email and instantly returns the sender a list of probable answers to their question.

Now your users can receive the information they need quickly and easily through and get the information they need quickly and easily from a communication channel they are comfortable with. No more delays to case resolution. With RightAnswers Email Knowledge Response users can search your centralized knowledge base automatically and with no effort on their part.