RightAnswers Agent Portal

Increase the Effectiveness of Your Service Agents

Your service agents are on the front line of your support organization and the first and sometimes only representative of your organization to interact with your users. Providing them with an experience that delivers correct and most current knowledge is key in their being able to quickly and accurately answer the users’ questions. At RightAnswers we understand how important this is to your business and have developed an agent experience that can be easily personalized to the needs of your organization and your individual agents.

The Agent Portal provides Agents with everything they need on one screen making their job easier and them more productive. Need to have RightAnswers accessible from within your ticketing system? No problem! We provide out-of-the-box, in-line, bi-directional integrations to most ticketing systems, making finding knowledge and adding solutions to tickets just one click away.

• Provides out-of-the-box, bi-directional integration with your ITSM and/or CRM system
• Enables real-time solution feedback from service agents by providing a direct link to the authoring environment
• Provides a consolidated view of the support channels with a real-time view of user self-service activity
• Allows you to post and manage real-time FAQs and Announcements targeting service agents
• Supports subscription to content areas and features such as My Favorites, My Top Solutions and My Recent Searches
• Provides analytics to optimize your support center effectiveness and productivity