RightAnswers for Government

RightAnswers offers Knowledge Management Excellence for the Federal Government

RightAnswers Knowledge Management for Government

There is no doubt that government agencies often make changes to their processes, procedures and the technologies they use in order to keep pace with industry developments, new policies, regulations and directives. Being prepared to proactively manage change will more likely produce a satisfactory result and reduce the impact on the support organization.

To truly be successful, the Government needs to be prepared with knowledge solutions that support such change, by storing knowledge in a central repository, providing secure access to support agents, employees or citizens, and being designed to allow for easy access to the specific knowledge appropriate for each user community. By being prepared, --your employees and citizens can quickly find answers to their questions, which will reduce calls into the service center, and decrease the call and wait time for those who do call-- creating the ability to provide the highest levels of service.

The RightAnswers Difference

RightAnswers fully embraces government initiatives and objectives, and has extensive experience with the unique challenges that agencies face in providing support. RightAnswers proactively prepares the Government for change; allowing the support organization to reach new levels of effectiveness during times of transition, while improving the support experience.

The RightAnswers Unified Knowledge Platform is leveraged by dozens of government organizations supporting tens of thousands of users. While the platform can be used as a standalone solution, the majority of government agencies using RightAnswers integrate with an IT service management solution or a customer service (CRM) application.

The platform contains a fully populated knowledge base library consisting of thousands of solutions covering more than 300 of the most popular off-the-shelf business applications. More importantly the platform makes it easy for your team to create and contribute knowledge on a broad range of government-related categories including:

Change Management Systems
Cybersecurity Systems
Data Center Optimization and Big Data
Financial Management / Procurement Systems
Geographic Information Systems (GIS)
Government Contract Management Systems
Human Resource Management Information System (HRMIS)
IT Governance, Risk and Compliance
Records Management Information System (RMIS)

Public Policy and Citizen Access

Government departments can also author and share information regarding public policy (i.e. defense, domestic, economic, education, energy, environmental, foreign, health, housing, transportation). Citizens can quickly search for solutions via self-service. In addition, the search component can be added to any Web site, allowing government departments to retain their existing custom Web site structure and branding.

RightAnswers Hosted Solution for the Federal Government

The Government is increasingly moving to cloud services both for IT infrastructure functions such as back-up services, and applications such as email or CRM tools. RightAnswers' federal government clients are gradually shifting to our cloud model to ensure their ability to provide support to their entire enterprise during outages and disasters. In addition, RightAnswers cloud reduces the use of high-maintenance legacy server hardware used by most government agencies. RightAnswers cloud-based data centers are secure, and are SAS 70 Type II Certified and PCI-DSS compliant.

Digital Government Strategy

A large amount of information at government agencies are still using paper-based files. As this information becomes digitized, agencies will require methods of making it more manageable. A lot of this information will exist across many areas and in different formats (i.e. Microsoft Word documents, spreadsheets, PDFs, images, Web sites, databases, etc.). The RightAnswers Unified Knowledge Platform brings all this information together, making it useful, searchable and secure. In addition, RightAnswers is available on smartphones and tablets, supporting the shift to a more mobile government.
Download DIGITAL GOVERNMENT: Building a 21st Century Platform to Better Serve the American People.

Government Clients and Partners

RightAnswers is proud to count many government agencies as our clients and partners. See who they are!

For additional information, please contact info@rightanswers.com.