RightAnswers Announces Availability of RightAnswers SuiteApp for NetSuite's SuiteCloud Computing Platform

Integrated Solution Provides NetSuite Customers Enhanced Customer Service Through Knowledge Management and Web Self-Service

Edison, NJ (February 4, 2013) - RightAnswers, Inc., a leading provider of cloud-based knowledge management and self-service solutions, today announced the availability of the RightAnswers SuiteApp, built using NetSuite’s SuiteCloud Computing Platform. The integration of RightAnswers Unified Knowledge Platform and NetSuite brings a powerful combination of CRM and knowledge management, offering a more complete solution that improves customer service by allowing customers to get correct answers to their questions more quickly and easily through web-based self-service. Additional benefits can include improved effectiveness and operation of customer support departments by helping to reduce call volumes and costs, decreased escalations, and increased productivity.

NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. SuiteCloud Developer Tools provide a comprehensive cloud customization environment, whether you're extending NetSuite to fit your business needs or developing completely new applications. SuiteCloud Developer Tools include workflow management, scripting, analytics, web services and more.

Working with NetSuite
The RightAnswers SuiteApp provides a unique combination of software, knowledge, automation and services specifically designed to help enterprise organizations manage and share knowledge in order to deliver an enhanced user experience, allowing organizations to provide solutions to customer inquiries without having to leave their NetSuite interface. Customers can access solutions 24/7 conveniently from multiple channels including their web browser, email, smartphone, tablet and others, giving them the answers they need, when they need it. RightAnswers knowledge management solution gives organizations the ability to create and manage an enterprise knowledgebase from a single platform. By integrating the solution into NetSuite, organizations can be prepared to handle customer inquiries and upcoming business initiatives or projects, track success with powerful analytics, enhance the customer experience and be more efficient.

“Partnering with RightAnswers allows our customers to take advantage of a leading knowledge management and self-service solution,” said Guido Haarmans, Vice President, Business Development Technology Partners at NetSuite. “The integrated nature of our products allows organizations to provide greater consistency in support responses for improved customer service, reduces support costs by providing self-service and mobile access to customers, better equips agents to handle repeat occurrences of known issues, and prepares organizations to better handle company-wide business and IT initiatives.”

“RightAnswers is proud to be partnered with and integrated to NetSuite CRM,” said Bill Pollie, Vice President, Global Sales and Business Development at RightAnswers. “With the RightAnswers SuiteApp, organizations can reach new levels of success for customer service and company-wide support. Given that NetSuite and RightAnswers are recognized leaders in their fields, this can provide customers a new and exciting cloud-based solution.”

Visit www.suiteapp.com for more information on the integrated solution.

About SuiteCloud
NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry's leading provider of cloud-based financials / ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built on top of mature and proven business processes. The complete SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications (Accounting/ERP, CRM and Ecommerce); and the NS-BOS Development Platform.

The SuiteCloud Developer Network (SDN) is a comprehensive developer program for Independent Software Vendors (ISVs) who build apps for SuiteCloud. All available SuiteApps are listed on SuiteApp.com, a single-source online marketplace where NetSuite customers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud and the SDN program, please visit: http://www.netsuite.com/developers.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management and self-service solutions and delivers an enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software - RightAnswers Unified Knowledge Platform - is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses. For more information, please visit rightanswers.com, and follow us on LinkedIn, Twitter, Facebook, YouTube and our blog.

Public Relations Contact
Mark Tordik
Corporate Communications Manager
RightAnswers, Inc.
T. 732-396-9010 ext.185
E. mtordik@rightanswers.com

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