Edison, NJ (June 28, 2012) RightAnswers, Inc., the #1 provider of knowledge management and self-service solutions, today announced the availability of a new webinar entitled “The Next Generation of Knowledge Management.” The webinar, which originally aired on June 28, 2012, provides IT professionals the tools to successfully implement a knowledge management and self-service initiative within their organizations.
The 60 minute webinar details the many challenges that IT departments face today including new product launches, mergers and acquisitions, application upgrades and taking applications to the cloud. Featured industry expert, Jeff Brooks, Research Director for IT Operations Management at Gartner and Simon Yelsky, VP of Product Management and Client Support at RightAnswers discuss these challenges and the ever changing IT Service landscape and how you can turn it to your advantage to ensure the success of every IT and business initiative your organization supports with knowledge management and self-service.
In the recording, attendees will learn:
- What IT Service really needs to be prepared for changes in the organization
- How to implement a proactive approach to IT Service, and how it benefits your organization
- Why most of today’s solutions do not fully meet the evolving needs of organizations
- Where you can turn to find the right solution for your organization
Part of RightAnswers’ webinar series, “The Next Generation of Knowledge Management – Ensuring Success for All of Your Business and IT Initiatives” is archived for on-demand viewing at: http://www.rightanswers.com/about-us-news-events-webcasts-archived.htm
RightAnswers is the number one knowledge management and self-service solution provider, delivering their platform on-premise or via the cloud to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies. For more information, visit http://www.rightanswers.com , our LinkedIn page http://www.linkedin.com/company/rightanswers our blog at http://rightanswers.wordpress.com, our YouTube channel http://www.youtube.com/user/RightAnswersInc and follow us at http://www.twitter.com/rightanswers.
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