KCS® v6 Leadership Overview Workshop
Acquire the skills to run a KCS® shop
This 1-day KCS Leadership Workshop delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization.
In this 1-day workshop you will:
- Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
- Identify the link between the organization’s goals and KCS
- Gain an appreciation for the KCS principles and practices
- Understand value-based metrics in evaluating employees
- Learn how to develop an environment that motivates employees
- Create excitement about and buy-in for KCS
Who should attend:
Knowledge Managers, Contact Center/Service Desk Managers, Team Leaders, or those leading or managing a team of agents, analysts, CSRs, engineers, knowledge workers, etc.
Cost:
$495 per person
Location:
The workshop is delivered virtually. On-site workshops at your company’s location can be arranged. For more information, please contact us.
2024 Dates:
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March 21-22 | 8 AM – 12 PM EDT / 12 PM – 4 PM GMT
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June 27-28 | 8 AM – 12 PM EDT / 1 PM – 5 PM BST
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September 13 | 9 AM – 5 PM EDT
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October 17 | 8 AM – 4 PM EDT
KCS® is a service mark of the Consortium for Service Innovation™
Looking to register for a KCS training course?
Fill out the form below and one of our KCS experts and trainers will reach out to schedule your preferred session with you